Support & Maintenance
Unlike many software development companies, Tier 2 offers a range of post-implementation support & maintenance services, all with defined service levels (up to 24/7).
Flexible Support Options
We offer a flexible range of support & maintenance services for your custom software – providing assurance that defects can be rectified, and enhancements and upgrades can be delivered, within pre-agreed timescales.
Insurance Policy Support
Providing unlimited support with tightly defined service levels (including 24/7) for a fixed annual cost to provide budget certainty.
Service Credits
A call-off support and maintenance agreement, with a minimum monthly retainer based on the support response service levels required.
Backstop Support
Following a structured handover of code, we provide 3rd line support and knowledge transfer for your internal support team while they build familiarity with the custom solution.
Maximise your software investment with Tier 2 Consulting’s post-project support
Beyond Support & Maintenance
We’d love you to continue to work with us on a Discovered Project – click on a services offering below to see how we can help.
